Terms & Conditions Meeting & Events
Terms & Conditions Meeting & Events
Reservation Terms and Conditions
Once the quotation has been signed, the Uniform Conditions for the Hotel and Catering Industry (UVH) for groups apply. These conditions can be found in the attachment on the final page. The UVH are binding on everyone utilizing our services. Additionally, the following conditions regarding lunch and dinner apply to reservations for a stay:
- For a 1-night stay, the condition is that at least one lunch or dinner must be purchased from us.
- For a 2-night stay, the condition is that at least one lunch or dinner must be purchased from us.
- For a 3-night stay, the condition is that at least two lunches or dinners must be purchased from us.
Payment Terms
Two months prior to the start of your event, you will receive a deposit invoice for 75% of the reservation value. Following the stay, we will send the final invoice, which must be paid within 14 days of the invoice date. During the stay, all charges can be billed to the group account unless agreed otherwise. Individual settlement of bills is not possible for group reservations. We charge an administrative fee of €20 for sending the invoice.
Uniform Conditions for the Hotel and Catering Industry (UVH)
Definition of a group:
A group of 10 or more persons to whom one or more hospitality services are to be provided by a hospitality establishment under one or more hospitality agreements considered to be related.
Cancellations – Article 13
In the event of a no-show, the client is required to pay the full reservation value in all cases. Cancellations must be made in writing and be dated.
13.2 For cancellations of accommodation (with or without breakfast), the following applies:
More than 3 months before the start date: 0% of the reservation value
More than 2 months before the start date: 15% of the reservation value
More than 1 month before the start date: 35% of the reservation value
More than 14 days before the start date: 60% of the reservation value
More than 7 days before the start date: 85% of the reservation value
7 days or less before the start date: 100% of the reservation value
13.3 For cancellations regarding food and/or drinks, the following applies:
More than 14 days before the scheduled time: 0%* of the reservation value
14 days or less, but more than 7 days before the scheduled time: 25% of the reservation value
7 days or less before the scheduled time: 50% of the reservation value
3 days or less before the scheduled time: 75% of the reservation value
* It is permitted to deviate by a maximum of 10% from the originally reserved number of guests (as specified in the signed agreement). If the number of guests is reduced by more than 10% of the original reservation, we will charge a 25% cancellation fee.
13.4 For other cancellations (including, but not limited to, venue hire, equipment, flowers, and décor), the following applies:
More than 3 months prior to the reserved time: 10% of the reservation value
More than 2 months prior to the reserved time: 15% of the reservation value
More than 1 month prior to the reserved time: 35% of the reservation value
More than 14 days prior to the reserved time: 60% of the reservation value
More than 7 days prior to the reserved time: 85% of the reservation value
7 days or less prior to the reserved time: 100% of the reservation value
16 Liability
The hotel is not liable for damage to or loss of property brought into the hotel by a guest staying there. The client indemnifies the hotel against claims from guests in this regard. The hospitality establishment is never liable for any damage whatsoever suffered by the client, the guest, and/or third parties. The client, the guest, and those accompanying them are jointly and severally liable for all damage incurred or to be incurred by the hospitality establishment and/or any third party as a direct or indirect result of a breach of contract and/or a wrongful act—including violation of the house rules—committed by the client, the guests, and/or those accompanying them.